fbpx

Frequently Asked Questions

How much does it cost?

When you pay in-store with card (no cash on premises):
For a group of 2-8: $40 per person
When you book online:
For a group of 2-3:$40 per person
For a group of 4: $35 per person
For a group of 5: $34 per person
For a group of 6-8: $32 per person

What if I want to bring more people on the day?

It is completely fine as long as it doesn’t exceed the maximum of the room. You’ll need to bring card to pay in-store for the extra person before you play.

What can I use to pay in-store?

You can only use card when you are paying in-store as we do not do any cash on premises.

Our system works with any Australian-issued and most international chip cards or magstripe cards with a Visa, MasterCard or American Express logo, as well as bank-issued EFTPOS chip cards.

The following card types are accepted:

  • Credit
  • Corporate
  • Debit
  • Prepaid

Is there an age limit?

Players who are under 16 must be accompanied by at least one adult inside the escape room. We do not recommend to have any children under the age of 14 playing our escape room.

When should I arrive? What if I’m late?

Please arrive no earlier than 5 minutes to the booking session time you have chosen. If you arrive more than 15 minutes late, the booking will count as a no-show and will be cancelled in its entirety with no refund.

How long does it take? Anything I need to bring? What happens on the day?

Allow for at least 1 hour and 30 minutes from the booking session for the whole experience to avoid interruptions.
We recommend you to bring reading glasses if you are not completely confident with your eyesight, your mobile phone to sign waivers easier and quicker and
You will arrive and go through a quick briefing and to sign our waiver, 1 hour to complete the room and 0-20 minutes overtime depending on how late you had shown up and a debrief as we walk you through the room and give you your goodies at the end.

How do I get there?

We are located at 8/151-155 Gladstone Street, Fyshwick 2609. We are opposite the Telstra Business Centre, in the Return-it carpark in Koala Court. We are at the back on the left side next to Kayaks. There should be pretty warm lights shining through the window and that will be us.

Is there wheelchair access?

Revelation Puzzle Rooms is all wheelchair friendly except for our toilets. We recommend having at least having one non-wheelchair player in your group to assist in the escape room.

What is your cancellation/rescheduling/no-show policy?

After you have made your booking, you can only reschedule your booking 48 hours (2 days) before the booked date. If you reschedule within the 48 hour period, there is a $80 administration fee in order to re-book for another time. You can only re-book once for free and every subsequent time after it is a $80 administration fee. Contact us on our Facebook page or email at rooms@revelationpuzzles.com to arrange another time.
If your group does not show up for the session, the session will not be scheduled or refunded.

How does Watch Your Friends work?

To be able to play, you must have played all our escape rooms to date in order to use Watch Your Friends. As of now, you will need to have played Toxic to use Watch Your Friends.

To use Watch Your Friends, when your other group of friends book, it will ask if anyone is doing Watch Your Friends. Enter your full name, team names you have played with, email address and phone number. By participating, you agree that all players in the group has given you consent.

Once your other friend’s group has finished booking, you will be contacted shortly after to let you know rules and terms and conditions to have you prepared before you come in.

Can I bring my children with me in the room?

We do not recommend to have any children under the age of 14 playing in the escape room. If you do decide to bring them along, please contact us ahead of time to see if it is suitable.

Website: revelationpuzzlerooms.com
Address: 8/151-155 Gladstone Street, Fyshwick, 2609
Phone: (02) 5100 6572
Email: rooms@revelationpuzzles.com
Facebook Message: https://www.messenger.com/t/199845170800146